Frequently Asked Questions
1. What do I need to book a car on XERENTAL?
To book a car with XERENTAL, you must be 21 years old or older, have a valid driver’s license, and an up to date auto insurance. Booking with XE is fast, easy and you’ll be set for all future road trips, day trips, and business trips in no time!
2. Do I need my own insurance?
Yes, you do need a valid auto insurance coverage to book a car with XE.
3. Can other people drive a car that I booked?
Yes, multiple guests can drive the car you book, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers. *Fees may apply.
All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers at step 3 of booking process.
4. What is the cancellation policy?
You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged the full amount.
5. Can I get my car delivered to me?
Yes, XERENTAL offers delivery service to 2 nearby airports: Orange County Airport (SNA) and Long Beach Airport (LGB). Skip the rental counter and have your car delivered for pickup and return to save time and hassle on your weekend getaway or family vacation. *Fees may apply.